FAQ

At this time, we only accept Visa, MasterCard, American Express and Discover debit and credit cards.

We ship worldwide. Standard shipping within the U.S takes 3-5 business days, international shipping 5-20 days. We do not ship to P.O. boxes.

All U.S. orders are shipped using FedEx® Ground, FedEx® 2nd Day, or FedEx® Overnight depending on the level of service you select when placing your order.

Once your order has been shipped, you will receive an email containing a tracking number and estimated delivery date. If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status.

While it’s not required to set up an account on sylkMsally.com, we strongly encourage customers to create one for the following benefits:

• Purchase history
• Account activity
• Shipping status
• Request returns or exchanges
• Billing and shipping information securely stored for quick checkout

We do not sell, trade, or rent Users’ personal identification information to others.

We do not sell, trade, or rent Users’ personal identification information to others. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information with the understanding that it may prevent them from engaging in certain Site-related activities. For more information please read our Privacy Policy.

If you wish to return your purchase(s) from sylkMsally.com for a refund or exchange, we will be happy to process your request under the following terms and conditions:

We must receive returns or exchanges within 10 days from the date of delivery.

All items must be returned in unused condition in the original packaging.

Any used, damaged, or altered items, or anything sylkMsally considers questionable will not be accepted and will be returned to the customer.

Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.

The customer is responsible for the cost of return shipping and any insurance.

Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.

Refunds will be credited to the credit card used to make the purchase.

We cannot accept returns of any items purchased from any other store or website that sells our products. Please contact the place of purchase for their return policy.

Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.

We are happy to accept any returns or exchanges placed within ten days from the date of delivery that are unused and in the original packaging. Simply email contact@sylkMsally.com for assistance.

All orders are refunded the full value including taxes within the United States, except for the cost of shipping. Please be aware that it can take up to 10 business days for the refund to appear in your account.